Muqeem Portal Guide for Expats & Employers in KSA

If you employ expatriate workers in Saudi Arabia, sooner or later you will deal with Muqeem. It is the government e-services portal that establishments use to manage residency (iqama) and visa matters for the workers under their sponsorship. Unlike some other platforms, Muqeem is built for employers rather than individual residents — so understanding what it does, who logs in, and how the fees work saves a lot of confusion. This guide from سعودي ليفنج walks you through the essentials.

What Muqeem Is (and Who Uses It)

Muqeem is an employer-facing platform. Access is through the Muqeem website using an establishment ID together with registered user credentials, so it is companies and organizations — not individual expats — who operate it. If you are an expatriate employee, your residency transactions are usually carried out by your employer through Muqeem, while your own personal services live on other national apps.

Core Services Available to Employers

Muqeem brings most residency and passport transactions into one place. The main services include:

• Issuing and renewing the iqama (residency permit)
• Issuing single and multiple exit/re-entry visas, and cancelling or extending them
• Issuing and cancelling final exit visas
• Transferring resident service (kafala / sponsorship transfer)
• Modifying a worker's profession
• Updating passport information
• Printing iqama cards
• Extending visit visas
• Issuing resident entry permits to Mecca
• Generating Muqeem reports on sponsored workers

These functions cover the day-to-day lifecycle of an expatriate worker's stay, from arrival and iqama issuance through renewals, travel permissions, and eventual departure.

How Muqeem Fits With the Other National Platforms

Muqeem does not work in isolation. It sits alongside several other Saudi platforms, each with its own role:

• أبشر — handles individual services and some employer functions, and is used to pay government service and processing fees through the SADAD national payment system.
• قوى — the platform for labor-contract and employment-related matters, typically handled with the Ministry of Labor.
• توكلنا and نفاذ — used for identity verification and secure access.

In practice, employers use Muqeem for passport and residency transactions, turn to قوى for labor issues, and route payments through the national payment system. Keeping this division clear helps you go straight to the right platform for each task.

Muqeem Subscription Fees for Establishments

Establishments pay an annual subscription based on how many residents they sponsor, and each tier offers packages (Basic, Advance, Professional). As a guide to current pricing per establishment per year:

• 0–9 residents: 1,100 SAR (Basic), 1,210 SAR (Advance), 1,485 SAR (Professional)
• 10–49 residents: 2,300 / 2,645 / 3,220 SAR
• 50–99 residents: 3,600 / 4,140 / 5,220 SAR
• 100–199 residents: 5,600 / 6,160 / 7,000 SAR
• 200–800 residents: 7,550 / 7,928 / 9,060 SAR
• 801+ residents: a per-resident annual fee of roughly 11–12.65 SAR depending on the package

Subscription fees are subject to 15% VAT where specified. Because pricing tiers can be updated, always confirm the current grid on the official portal before budgeting.

Per-Transaction Add-On Fees

Beyond the annual subscription, some individual transactions carry their own fees charged to the establishment. For example, a passport information update is 60 SAR (before VAT). Other transactions — such as certain permits — also have set fees, and government processing charges for services like iqama renewal or exit/re-entry visas are paid separately through the national payment channel. For any specific amount not listed here, check the official portal so your figures are up to date.

Practical Tips for Employers

• Keep passport data current on Muqeem — outdated passport information can block visa and iqama transactions.
• Plan iqama renewals well ahead of expiry to avoid disruption to workers' legal status.
• Use Muqeem reports to track expiry dates across all sponsored workers in one view.
• Confirm which platform owns a task before you start: residency and passport on Muqeem, labor contracts on قوى, identity access via نفاذ and توكلنا.
• Verify all fees and subscription tiers on the official portal, as they are subject to change and to VAT.

Handled properly, Muqeem turns residency administration into a predictable routine rather than a scramble — which benefits both employers and the workers who depend on them.

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