Sehhaty and Seha Apps: A Practical Guide for Residents

Managing your health in Saudi Arabia has become far easier thanks to a pair of government-backed digital tools. Whether you are a long-term resident, a newcomer settling in, or someone caring for a family, the Sehhaty and Seha apps put much of the Kingdom's public healthcare services in your pocket. This Saudi Living guide explains what each app does, how they differ, and how to get the most out of them.

Sehhaty vs. Seha: What's the difference?

The two apps overlap in purpose but serve slightly different roles. Understanding this helps you pick the right one for a given task.

• Sehhaty is the flagship personal health platform tied to your national health record. It focuses on appointments, prescriptions, vaccination records, lab results, and managing dependents' health.
• Seha centres on telehealth — connecting you with a doctor by video or voice for a remote consultation when you cannot or prefer not to visit a clinic in person.

Many residents keep both installed and use whichever fits the moment: Sehhaty for records and bookings, Seha for a quick virtual consultation.

Getting started and verifying your identity

Both apps are available for major smartphone platforms. Setup is straightforward, but you will need valid Saudi identification.

• Register using your Iqama or national ID number and a mobile number registered in your name.
• Verification is commonly handled through the national single sign-on service (نفاذ) or a one-time code, so make sure your SIM and details are up to date.
• Grant the app permissions it requests for notifications so you don't miss appointment reminders.

If you have trouble verifying, confirm that your mobile number and residency details are correctly linked in the official government records, as mismatches are the most common cause of sign-in issues.

What you can do in Sehhaty

Sehhaty acts as a one-stop hub for interacting with public primary care and beyond.

• Book and manage appointments at primary healthcare centres and, in many cases, referrals to hospitals.
• Access your unified health record, including lab results, radiology reports and previous visits.
• View electronic prescriptions and medication details, which can often be dispensed at participating pharmacies.
• Track vaccinations for yourself and your children, and view immunisation schedules.
• Manage dependents, so parents can oversee children's appointments and records from one account.
• Monitor health indicators such as blood pressure or glucose readings if you choose to log them.

What you can do in Seha

Seha is designed for convenient, remote access to a medical professional.

• Start a video or voice consultation with a licensed doctor without leaving home.
• Describe symptoms and receive medical advice, and where appropriate, guidance on next steps.
• Useful for minor ailments, follow-up questions, or when travel to a clinic is difficult.

Remote consultations are not a substitute for emergency care. In an urgent or life-threatening situation, seek immediate in-person help.

Tips to get the most out of both apps

• Keep the apps updated to the latest version for new features and smoother performance.
• Enable notifications so appointment reminders and results alerts reach you promptly.
• Link your family members as dependents early to save time during busy seasons.
• Have your Iqama or ID handy when calling a clinic, as staff may cross-reference your app records.
• Review your health record periodically and raise any discrepancies with your healthcare centre.

Troubleshooting common issues

Most problems trace back to identity or connectivity. If something isn't working, try these steps in order:

• Confirm your mobile number is registered in your name and matches official records.
• Check your internet connection and restart the app.
• Ensure your operating system and the app are both current.
• If a specific service is unavailable, it may be limited to certain regions or facilities — check the app's own service list for current availability.

For any specific requirement, fee, or eligibility question, always confirm the latest details through the official Ministry of Health channels and the relevant government portals, as services and coverage are periodically updated.

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