911 Handles 2.79 Million Calls in Saudi Arabia in August

The National Center for Security Operations, part of the Ministry of Interior, handled 2,790,646 calls through the unified emergency number 911 during August 2026, covering the regions of Makkah, Madinah, Riyadh, and the Eastern Province.

Riyadh recorded the highest number of calls at 1,155,495, followed by Makkah region with 857,390. The Eastern Province received 529,084 calls, while Madinah region logged 248,677 calls during the month.

The 911 system operates around the clock, receiving emergency reports and inquiries and routing them to the relevant security and service authorities, including Public Security and Civil Defense, through automated systems and multilingual staff. It forms part of the Unified Security Operations Centers, which bring several legacy operations rooms under one roof and apply international standards for rapid response and incident follow-up.

The scale of activity remains steady month to month. Figures for 2026 show 2,966,795 calls in May, 2,631,374 in June, 2,733,359 in July, and 2,761,540 in January.

Why it matters

For residents and expats, 911 is the designated channel for security and emergency reports across the covered regions, with no service fees charged for calls. The consistent monthly volumes reflect a service built for rapid, multilingual response at all hours, offering the community a single, reliable point of contact in urgent situations.

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